We strive to provide an outstanding service for all children and schools within our programme. The CEO and staff work hard to create productive environments and build positive relationships with children, families and other partners but we recognise there are times when things go wrong, when concerns arise and disagreements can occur. These can usually be resolved by speaking to the right person at the right time, and most concerns can be sorted out informally.
Where this is not possible, we have a Complaints Procedure to help guide all parties through a more formal process.
If you are unhappy about anything to do with our charity or its services, please take time to consider the matter thoroughly. Remember there is often more than one perspective of an incident or situation. If you wish to proceed with a complaint, please think clearly about what you hope will happen as a result. It might help to talk this through with a friend or relative.
If you do proceed with a complaint, please remember that:
If you feel that your complaint can be resolved informally, please approach the relevant member of staff in the first instance.
If you do not feel that it is appropriate for the complaint to be addressed by the member of our staff you work most closely with, or you have tried this and believe their response to be unsatisfactory please follow our Complaints Procedure below and contact the charity's CEO directly.
Each week our coaches identify a PLAYER OF THE WEEK from the 3,000+ children we work with, as a recognition of their talent, efforts or improvement.
This week's PLAYER OF THE WEEK Award goes to Ramone from Colville Primary School in Notting Hill, Kensington & Chelsea.
Ramone was fantastic throughout her sessions last half term but she really excelled in game week where her understanding & leadership came to the fore.